Refund policy
Effective Date: 12/01/2026
At Shecarry, we proudly stand behind the quality of our products and place our customers’ satisfaction above everything else. If you’re not fully satisfied with your purchase, we offer a simple, transparent, and hassle-free return and refund process.
1. Easy Returns & Exchanges
Shop with confidence! If something isn’t right, you can return or exchange your order under the following conditions:
✅ 30-Day Return Window
You have 30 days from the delivery date to request a return or exchange.
✅ Item Condition
Products must be unused, in original packaging, and in resellable condition.
✅ Free Exchanges
Need a different size, color, or style? We offer free exchanges (subject to availability).
✅ Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, we’ll replace it free of charge—no need to return the faulty item.
2. Refund Process – Fast & Simple
Prefer a refund? We make it easy:
💳 Refund Timeline
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
📩 No Complicated Approvals
Just contact us with your order number, and our support team will assist you.
🔄 Partial Refunds
In certain cases (such as missing packaging or visible signs of use), a partial refund may be issued.
3. How to Start a Return or Refund
Follow these simple steps:
1️⃣ Contact Us
Email support@shecarry.us with your order number and reason for return.
2️⃣ Get Instructions
Our team will send you return instructions and a shipping label (if applicable).
3️⃣ Send Your Item Back
Pack the item securely and ship it as instructed.
4️⃣ Refund or Exchange Processed
Refunds are issued or replacement items shipped as soon as your return is received.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
❌ Personal care or hygiene products
❌ Gift cards and downloadable digital products
❌ Customized or personalized items
5. Our Customer-First Promise
Your happiness matters to us. If you have special circumstances or questions about your order, our support team is always ready to help.
📩 Contact us anytime at: support@shecarry.us