Contact information

Effective Date: 12/01/2026

At Shecarry, our customers come first. We are committed to providing prompt, reliable, and helpful support. Whether you have a question, need assistance with an order, or want to share feedback, our support team is always here to help.

1. How to Contact Us

You can reach our customer support team through the following channel:

📩 Email Support
For inquiries related to orders, shipping, returns, refunds, or general questions, please email us at:
support@shecarry.us

🕒 Response Time
Our team typically responds within 24–48 business hours.

2. Customer Support Hours

Our support team is available during the following hours:

🕘 Monday – Friday: 9:00 AM – 6:00 PM (EST)
🚫 Saturday & Sunday: Closed (responses will be sent on the next business day)

3. Common Inquiries We Handle

We’re happy to assist you with:

✅ Order Tracking & Shipping Questions – Get updates and tracking details
✅ Returns & Refunds – Step-by-step guidance for returns or refunds
✅ Product Inquiries – Detailed and accurate product information
✅ Payment & Billing Issues – Quick assistance with payment-related concerns
✅ General Customer Support – Any other questions or support needs

4. Reporting Issues

If you experience any issues with our website, products, or services, please contact support@shecarry.us with:

  • Your order number (if applicable)

  • A clear description of the issue

  • Supporting images (for product-related concerns)

Our team will review your request and work to resolve it as quickly as possible.

5. Business Inquiries & Partnerships

For wholesale opportunities, collaborations, or partnership inquiries, please contact us at:
📩 support@shecarry.us

Our business team will respond as soon as possible.

6. Stay Connected

To stay updated on new arrivals, promotions, and announcements, follow us on our social media channels (links available on our website).

📩 Email us anytime: support@shecarry.us